Roberts & Kelly, LLP in 10 North Market Street

Customer Reviews about Roberts & Kelly, LLP:

• ★ ☆ ☆ ☆ ☆
  For my $1,000 retainer, Mr. Kelly wrote a letter to an insurance company. He then spent the next months sitting on his hands waiting for a reply, aside from when I spurred him to the action he should have been taking anyway. Having a statute of limitations, the insurance company was simply running out the clock, and Kelly was doing nothing to prevent it. If you visit the doctor's office, you pay for the visit, and when the doctor informs you of your condition, he then answers your questions. Scott is a machine that answers questions when you insert $20 bills. I had to ask the same questions repeatedly via email over the course of my torment with them, and each time, an aspect of my question was left unanswered, requiring me to email again, and him to reply again; this is how they rack up the bills on you. When I confronted Scott about his curious lack of attention for a lawyer and their billing system, Scott dropped the charges, and quit the case without informing me at the time, abandoning a 2 year old girl's hopes of regaining her college fund from a predatory contractor. What did I encounter during my experience with them? Extreme lack of attention to detail, inept writing ability, lack of drive to see you are adequately represented, long response times while waiting for email replies (I sent a letter to Japan the same day as one email, got a reply before I heard from RKB), clever ways to rack up charges while waiting for your case to be handled, inadequate ability to handle opposing viewpoints, crumbling at the first sign of adversity, lack of ethical character (even here, their only 5 star review is from one of their own lawyers!), reluctance to share information gained from your case and financial support, inability to use basic computer functions, unfathomably poor customer service, and more. Feel free to contact me for details, but with so many options, I definitely wouldn't contact them! These are not the lawyers you're looking for...
  By Christopher Semmens, August 21, 2017

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About Roberts & Kelly, LLP in Troy